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Repairing

Guarantee

All IMPEX ophthalmic surgical instruments are guaranteed for life against manufacturing defects in material and workmanship, providing they use and care properly.

Repair Service

Impex Surgical offers ophthalmic hand held instrument repair of any brand. They are: diamond knives, forceps, needle holders, scissors, etc Turn around time 24 to 48 hours. Please contact us if instrument need repair at (718) 447-4800, FAX (718) 447-6109 or E-mail info@impexsurgical.com

Return Policy

All products returned to IMPEX must be accompanied by return authorization number within 30 days after the day of shipment. 15% of restocking fee will apply for instruments return after 30 days. NO RETURNS will excepted on used, damaged, customer made, costumed etched or discontinued products.

Forceps, Adjust, Refurbish, Re-polish Price
Tying/Suturing/Capsulorhexis $25,00
Jeweler’s/Tissue/Dressing $10,00
IOL – Folding Inserting $40,00
Bipolar $85.00
Scissors-Sharpen, Adjust, Refurbish Price
Spring Handle $25,00
Ring Handle $10,00
Needle Holders Adjust, Refurbish Price
New locks $45,00
Adjustments Realign $30,00
Other Price
Repair, Realign, Refurbish, Polish $15,00 - 75,00

Handling/Transport

When handling instruments, avoid contact with instrument tips. As many of these instruments have very fine tips, they can be easily bent. Many of our instruments come with protective caps that should be kept on at all times when the instruments are not being used. For other instruments, we recommend using soft silicone tubing to protect the tips. Both can be sterilized. When transporting instruments, cover them with a damp cloth to prevent the instruments from drying out before cleaning

Cleaning

Use a mild soap solution and a soft toothbrush to remove any stains, paying special attention to box locks, serrations, and joints. Never use abrasive powders or steel wool to remove stains as they can ruin the finish on the instruments. Use distilled or demineralized water to rinse the instruments thoroughly. Once clean, use an air dryer or a lint-free cloth to dry the instruments completely. Ultrasonic Cleaning This is the best method for cleaning your instruments. Follow the manufacturer’s instructions for your ultrasonic cleaner. Only use cleaning solutions recommended for titanium and stainless steel instruments  changing the solution frequently. Water should be heated to 150° F (66° C), using an immersion heater or a separate stainless steel container if your cleaner does not have a built-in water heater. Make sure that the instruments do not come into contact with each other. Use distilled or demineralized water to rinse the instruments thoroughly. Once clean, use an air dryer or a lint-free cloth to dry the instruments completely.

Storage

Proper storage is also very important in prolonging the life of your instruments. We recommend storing the instruments in the same trays in which they were sterilized. If you are stacking instruments, make sure that the heavier items are on the bottom and lighter items on top. Instruments with fine or sharp tips should be separated from each other. Keep the protective caps or silicone tubing on the instruments to ensure that they will not come into contact with each other. Knives and other instruments with diamond parts should also be stored in separate containers.

Lubrication

Ophthalmic surgical instruments do not normally require lubricating baths. However, we do recommend that you lubricate any moving parts after each cleaning. Use only silicone or Teflon® lubricants. Make sure that the instruments are completely free of stains or corrosion prior to lubrication as lubricants have a tendency to lock them in.

Sterilization

It is important to know that sterilization is not cleaning. All instruments should be cleaned prior to sterilization, following the guidelines above. Follow the manufacturer’s instructions for your sterilizer. Titanium and Stainless steel instruments can be sterilized by steam autoclaving, chemical disinfectants, ethylene oxide gas, or dry hot air. We believe that gas and chemical sterilization are the best methods, but they may not be the most convenient. Steam and heat sterilization require less time but may damage very delicate stainless steel instruments especially when proper cleaning has not taken place. We recommend not subjecting your instruments to unnecessary autoclaving, regardless of method. Separate instruments by material and make sure the instruments do not come into contact with each other when being placed in the sterilization tray. We have a wide selection of sterilization trays  which you can choose from. For more information, contact us today. Some of our instruments include special care instructions. Please reference those instructions for proper sterilization. Method of Sterilization Sterilizer Type Sample Configuration Temp. Exposure Time Steam Gravity Displacement Wrapped 132ºC (270ºF) 34.0 min. Flash Gravity Displacement Unwrapped 132ºC (270ºF) 10.0 min. Steam Prevacuum Wrapped 132ºC (270ºF) 4.0 min. Flash Prevacuum Unwrapped 132ºC (270ºF) 4.0 min. Sterilization Guidelines (excludes diamond knives and injectors) Pulsed Steam Sterilizers: Please follow the manufacturer’s guidelines for Pressure Pulse Sterilizers.

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